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| About Us This web site is owned and operated by When Titans Clash! If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: When Titans Clash! 28 Queen Street, Kettering, NN14 1AZ Phone: +44 (0)7595 593150 Email: mail@whentitansclash.co.uk |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept most credit & debit card payments, and Paypal. If you are shopping from outside the UK, place your order and your card company will convert the transaction to your own currency. All items listed are individual comics. We will therefore never charge for any comics we don't have ready to ship. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. |
| Shipping And Handling All comics are bagged & boarded, and mailed between rigid boards. Larger orders are shipped in sturdy packaging with plenty of bubblewrap. I want you to receive the comic in the condition it's listed! All our comics are tagged with a weight so that we only charge postage based on the actual weight of your order. We have tried to strike a balance between cost, tracking, and signing services. All items are fully insured. United Kingdom: We mail most items using Royal Mail Recorded Delivery. I'm sorry but we cannot send out items that are not signed for on receipt. The actual price you pay is automatically calculated based on the weight of your order and should not be above the actual cost to us to send. Some sample postage prices: 1 average comic = £2.46 5 average comics = £3.49 20 average comics = £6.64 1 CGC comic = £3.49 3 CGC comics = £5.94 1 CGC plus 10 average comics = £5.94 Royal Mail Special Delivery (Next Day) is also offered for items up to 2kg. Overseas - Europe: Items will be shipped using Royal Mail Airsure if available to your country, or Royal Mail International Signed For if not. Both have some tracking and require a signature. Prices start at £6.90/£7.55 (Airsure) and will be automatically calculated based on the weight of your order. Overseas - Rest of World: Items will be shipped using Royal Mail Airsure if available to your country, or Royal Mail International Signed For if not. Both have some tracking and require a signature. Prices start at £8.72/£9.37 (Airsure) and will be automatically calculated based on the weight of your order. |
| Delivery Schedule Recorded Delivery normally takes 1-2 working days. Special Delivery takes 1 working day. Airsure normally takes 2-6 working days. International Signed For normally takes 3-7 working days. We will normally send your order to you within 2 business days, but occasionally a few days longer. However, please allow 28 days for delivery in case of unforeseen circumstances. |
| Tax Charges Comics are VAT exempt. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)7903 949340 (International +44 +44 (0)7903 949340) or fax us on or write to us at 28 Queen Street Kettering NN14 1AZ United Kingdom |
| Privacy Policy When Titans Clash! do not disclose buyer's information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in the same condition as when sent. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |